Support Center
Welcome to GiftKobra.org's Support Center. Our helpful support team provides educational assistance, practical guidance, and answers to your questions to help you understand and use gift cards safely.
Important Notice: GiftKobra.org is strictly an educational resource. We do not sell gift cards or process transactions. Our support team can help with educational questions but cannot assist with purchasing gift cards, checking balances, or resolving specific card issues.
Support Options
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Educational Resources
Browse our comprehensive collection of articles, guides, and educational materials about gift cards.
View Resources
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Frequently Asked Questions
Find quick answers to common questions about gift cards and our educational content.
View FAQs
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Help Center
Access detailed guides and step-by-step instructions for common gift card topics.
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Contact Support
Can't find what you need? Send us a message and our educational support team will respond within 1-2 business days.
Contact Us
Common Support Topics
Understanding Gift Card Types
Learn about the different types of gift cards available:
- Closed-loop cards: Can only be used at specific retailers
- Open-loop cards: Can be used anywhere that accepts major credit cards
- Digital gift cards: Sent electronically and used online
- Physical gift cards: Plastic cards used in-store or online
For more details, visit our gift card types FAQ.
Gift Card Security
Learn how to protect your gift cards and avoid scams:
- Keep physical cards in a secure location
- Don't share card numbers or PINs with others
- Be wary of unsolicited calls or emails about gift cards
- Register your gift card when possible
- Keep your receipt as proof of purchase
For more security tips, check our security guide.
Using Gift Cards Online
Learn how to safely use gift cards for online purchases:
- Verify the website is legitimate before making a purchase
- Understand the retailer's gift card policies
- Know how to enter gift card information at checkout
- Use secure networks when making online transactions
For a detailed guide, visit our using gift cards FAQ.
Gift Card Balance Inquiries
Learn how to check your gift card balance:
- Visit the retailer's website
- Call the number on the back of the card
- Check in-store at customer service
- Use the retailer's mobile app
For more information, see our balance checking guide.
Support Hours
Email Support
Hours: 24/7 (responses within 1-2 business days)
Email: [email protected]
Phone Support
Hours: Monday - Friday: 9:00 AM - 5:00 PM EST
Phone: +1 (415) 536-4892
Educational Support Limitations
As an educational resource, there are certain limitations to the support we can provide:
We Can Help With
- Educational information about gift cards
- General guidance on gift card usage
- Safety and security best practices
- Understanding gift card terminology
- Questions about our educational content
We Cannot Help With
- Purchasing gift cards
- Checking specific gift card balances
- Processing refunds or returns
- Resolving issues with specific cards
- Technical support for retailer websites
Where to Get Direct Help
- Contact the gift card issuer directly
- Visit the retailer's customer service
- Call the number on the back of your card
- Visit the retailer's official website
- Contact your bank for payment issues
Reporting Scams
If You've Been Scammed
If you believe you've been the victim of a gift card scam:
- Contact the gift card issuer immediately
- Report the scam to the Federal Trade Commission (FTC) at reportfraud.ftc.gov
- File a report with your local police department
- If you paid by credit card, contact your credit card company
- Document all communications and keep all receipts
While we cannot recover lost funds, we can provide educational information about avoiding similar scams in the future.
Contact Our Support Team
If you need assistance with gift card educational questions, please don't hesitate to reach out:
